Jobs

Operations Manager

Position Summary

Pandasaurus Games is seeking an Operations Manager to run the day-to-day execution of the company's global supply chain and marketplace operations — from print runs with overseas manufacturing partners through international freight, a multi-region 3PL network, order flow to distributors and retailers, and the company's Amazon business. Reporting to the Owner and working closely with the Production & Logistics Coordinator, the Operations Manager keeps a 40+ title catalog in stock, on schedule, and accurately accounted for across the US, Canada, UK/EU, and Australia/New Zealand. The role is scoped for growth: for the right candidate, it is designed to expand into a Director of Operations position as strategic responsibilities are earned.

Essential Duties and Responsibilities

Production and Manufacturing

  • Coordinate execution of new print runs and reprints with overseas manufacturing partners, including production schedules, proof approvals, quality control checkpoints, and freight-ready timing.

  • Track production milestones across concurrent projects; identify schedule risks early and drive resolution with vendors.

  • Maintain landed cost tracking by title and print run.


Freight, Fulfillment, and Inventory


  • Book and manage ocean and domestic freight, customs clearance, and inbound delivery scheduling to fulfillment partners.

  • Manage day-to-day relationships with the company's 3PL

  • Organize and coordinate outbound shipments from the company's US fulfillment partner, including shipments to retail stores, direct retail orders, and Amazon inbound shipments; enter orders manually where required.

  • Monitor open orders and back-ordered items at fulfillment partners; identify unshipped orders and drive them to resolution.

  • Reconcile inventory records in the company's inventory management system (Katana) against fulfillment partner counts; investigate and resolve discrepancies.

  • Monitor inventory levels across all locations and sales channels; flag stockout and overstock risk with lead-time-aware recommendations.


Distribution and Marketplace Operations


  • Manage order flow and fulfillment performance with the company's distribution partners, including fill rates, ship windows, and new-release allocations.

  • Build and maintain Amazon product listings; run day-to-day Amazon Seller Central operations, including FBA inbound shipments, inventory health, and issue resolution.

  • Coordinate fulfillment across the company's consumer and direct-to-retailer Shopify stores.

  • Monitor online resellers for MAP (minimum advertised price) compliance and execute the company's enforcement process.

  • Monitor marketplaces for counterfeit and unauthorized listings and pursue takedowns through Amazon Brand Registry and equivalent channels.


Financial and Administrative Operations


  • Prepare, enter, and reconcile vendor bill payments, with payment release subject to Owner approval.

  • Generate, review, and correct distributor invoicing, including cleanup of invoicing errors in the company's inventory management system.

  • Maintain accurate transaction records to support monthly reconciliation and reporting.


Reporting and Planning Support


  • Prepare weekly inventory and operations reporting covering stock positions, in-transit inventory, fill rates, open orders, and stockout risk.

  • Support ownership's demand planning and reprint decisions with accurate, current operational data. (Reprint authorization and vendor strategy remain with the Owner.)

  • Document operational processes and maintain shared production and logistics trackers.

  • Perform other duties as assigned.

Required Qualifications

  • A minimum of three (3) years of experience in supply chain, logistics, production, or operations roles involving physical goods.

  • Demonstrated experience coordinating international freight shipments, including customs documentation and freight forwarder relationships.

  • Working knowledge of Amazon Seller Central, including listing creation and FBA inbound processes.

  • Exceptional attention to detail, including accurate manual order and financial data entry, and demonstrated ability to manage detailed, deadline-driven trackers across multiple concurrent projects.

  • Strong spreadsheet skills.

  • Excellent written and verbal communication skills, including vendor-facing correspondence across time zones.

  • Authorization to work in the United States.

Preferred Qualifications

  • Experience in the tabletop game, toy, or consumer products industries

  • Experience with inventory management or MRP platforms and with 3PL order and inventory workflows.

  • Experience with accounts payable workflows, invoicing, or bookkeeping-adjacent operations.

  • Familiarity with MAP policy enforcement, Amazon Brand Registry, or marketplace brand protection.

  • Experience with overseas print or manufacturing vendors, particularly board game or paper products manufacturing.

  • Familiarity with Shopify order management and with demand forecasting tools or dashboards.

Work Environment and Physical Requirements

This is a remote position performed primarily at a computer workstation. The role requires prolonged periods of computer use and regular early-morning or evening calls with overseas partners. Occasional domestic and international travel (up to 10%), including manufacturing partner or trade fair visits, may be required.

Compensation and Benefits

The annual salary range for this position is $70,000 to $82,000, with placement within the range determined by qualifications and directly related experience, plus eligibility for an annual performance bonus tied to operational metrics. Pandasaurus Games offers a benefits package including life insurance, paid time off, retirement plan, and game purchasing stipend.

Application Procedure

Qualified candidates should submit a resume and a brief statement of relevant operations experience to support@pandasaurusgames.com.