Jobs

 

Community Manager

Position Summary

Pandasaurus Games is seeking a Community Manager to develop, manage, and grow the company’s player community across all owned and third-party channels. The Community Manager serves as the primary point of contact between the company and its customer base, with responsibility for community engagement, content creator relations, live programming, volunteer program management, and front-line customer service. This position also administers the company’s ambassador team program, with an emphasis on establishing a company presence at regional and smaller conventions that the company does not attend directly.

Essential Duties and Responsibilities

Community Engagement

Manage the company’s official Discord server, including daily engagement, scheduled programming, enforcement of community guidelines, and moderation coverage.

Recruit, train, and supervise a team of volunteer moderators to ensure consistent coverage across time zones.

Represent the company in third-party communities, including BoardGameGeek forums, Reddit, and Facebook groups, in accordance with company communication standards.

Provide official rules clarifications and maintain the company’s FAQ and errata documentation.

In conjunction with Director of Sales and Marketing and Content Creator, establish and maintain working relationships with content creators, including reviewers, streamers, and podcasters with a special eye on emerging creators and microinfluencers.

Plan and execute a recurring schedule of live streams, designer AMA sessions, and community Q&A events.

Ambassador and Demonstration Team Program

Develop and administer a volunteer ambassador program, including recruitment, screening, onboarding, training, and retention initiatives.

Identify and maintain a calendar of regional and local conventions, game store events, and community events at which the company does not exhibit; coordinate ambassador coverage of these events.

Track program activity and outcomes, including events covered, demonstrations conducted, and participant feedback, and report results to management.

Product Support and Operations

Provide customer service via email and other designated channels, including order inquiries and replacement of missing or damaged components; escalate recurring product defects to production.  Job does not require pick and pack, just shipping requests to the warehouse.

Prepare a monthly report summarizing community sentiment, recurring customer feedback, and key community metrics, including growth, engagement, and response times.

Perform other duties as assigned.

Required Qualifications

A minimum of two (2) years of experience in community management, social media management, customer service, or a related function; substantial volunteer community leadership experience may be considered in lieu of professional experience.

Demonstrated knowledge of the tabletop gaming industry and its primary community platforms, including BoardGameGeek, Discord, and Reddit.

Excellent written and verbal communication skills, including experience in customer-facing correspondence.

Strong organizational skills and demonstrated ability to manage multiple concurrent programs and deadlines.

Ability to appear on camera and host live-streamed events.

Availability to work occasional evening and weekend hours as required by community programming.

Authorization to work in the United States.

Preferred Qualifications

Experience coordinating volunteer programs, demonstration teams, organized play, or convention events.

Proficiency with streaming and broadcast software (e.g., OBS Studio) and community management platforms.

Experience teaching or demonstrating tabletop games in retail or event settings.

Work Environment and Physical Requirements

This is a remote position performed primarily at a computer workstation. The role requires prolonged periods of computer use and occasional handling of packages up to 30 pounds in connection with demonstration kit fulfillment. Occasional domestic travel (up to 10%) may be required.

Compensation and Benefits

The annual salary range for this position is $48,000 to $68,000, with placement within the range determined by qualifications and directly related experience. Pandasaurus Games offers a benefits package including life insurance, paid time off, retirement plan, and game purchasing stipend.

Application Procedure

Qualified candidates should submit a resume and a brief statement of relevant community management experience to support@pandasaurusgames.com. Applications will be reviewed on a rolling basis until the position is filled.